FAQ
Do you have a question about your order, our return policy, or a La Daje product? Browse our FAQ page to find the answers you’re looking for.
1. What is the La Daje Guarantee?
We want you to be 100% satisfied with your La Daje purchase. If your La Daje jewelry arrives damaged or broken, or if it breaks during normal wear due to a defect in the material or workmanship, we will repair it at no cost or replace it with an item of the same value. Please contact shop@ladaje.com for more information.
2. What are your products made of?
Our jewelry is handcrafted using Sterling Silver, 18k Gold Vermeil, Rhodium, and Enamel. 925 Sterling Silver serves as the base of all our pieces, which are then plated using either 18k Gold Vermeil, Rhodium (platinum), or a glass-free Enamel. All La Daje jewelry is nickel-free and hypoallergenic.
3. How can I contact customer care?
If you have questions, feedback, or just want some styling tips, our customer care team is here. Email us at shop@ladaje.com or via the Contact form on our Contact Page and a La Daje specialist will get back to you shortly.
4. Where is your jewelry made?
All La Daje jewelry is handcrafted in Northern Italy, in a sustainable and ethical manufacturing facility that has been certified by the Responsible Jewellery Council.
5. How do I cancel my order?
Our team works to ship out your order as quickly as possible, and therefore we are not always able to cancel it. If you would like to cancel your order, please contact us with your order number as soon as possible via our Contact Form.
6. What is your shipping policy?
La Daje ships to Canada and the United States, except for Alaska, Hawaii, and the Canadian Territories. We offer free shipping on all orders of $100 CAD and over. If your order does not qualify for free shipping, our domestic and priority shipping fees are listed below:
- Standard Domestic: $25 or FREE for purchases over $100
- Priority Domestic: $50
- Standard International: $50
- Priority International: $75
7. How can I track my order?
As soon as your order is packed, a tracking number will be sent to your email. Click on the tracking number to check the status of your order (please note that the tracking number only becomes available once the courier has picked up and scanned your package, which can take a few days).
8. What is your return policy?
Store credit or exchange is available on purchased items within 10 calendar days of the delivery or pickup date.
All shipping costs associated with returns or exchanges will come at the customers expense.
Made-to-order, custom and engraved items as well as earrings (due to hygienic reasons) are FINAL SALE, thus not eligible for exchange or store credit. Refunds to the original payment method will not be permitted for any product.
Please note: We can not provide replacements for items that are no longer listed on our website.
To qualify for an exchange or store credit:
- Items must be in their original condition, unworn and without signs of wear or damage
- All items must be in their original packaging and all parts of the packaging must be included (i.e. jewelry cleaning cloth and Microfibre pouch).
We reserve the right to refuse an exchange if we deem the product has been misused or the original packaging is missing (i.e.,LG branded Dust Pouch).
9. How do I know the chain length?
The length and sizes of all La Daje jewelry are clearly stated beneath the description on each item page.
10. What payment methods do you accept?
La Daje is happy to accept the following forms of payment:
- Credit Cards: Visa, Mastercard, American Express, and prepaid credit cards.
- Visa Debit Cards
- PayPal
Please note that once an order has been placed, we are unable to change the method of payment.
11. How do I take care of my jewelry?
La Daje jewelry, like all jewelry, requires proper care and cleaning. For details on how to clean your La Daje pieces, please see our Jewelry Care Guide.
12. Can I make changes or adjustments to my order?
Once an order is placed, there is no way to make adjustments, such as adding or removing an item. However, if you wish to change the mailing address of your order, please reach out to us as quickly as possible (ideally within one hour of placing your order), and the La Daje customer care team will do everything they can to update the address.
14. What is your privacy policy?
Please see La Daje’s Privacy Policy.
