FAQ

Do you have a question about your order, our return policy, or a La Daje product? Browse our FAQ page to find the answers you’re looking for.

1. What is the La Daje Guarantee?

We want you to be 100% satisfied with your La Daje purchase. If your La Daje jewelry arrives damaged or broken, or if it breaks during normal wear due to a defect in the material or workmanship, we will repair it at no cost or replace it with an item of the same value. Please contact shop@ladaje.com for more information.

2. What are your products made of?

Our jewelry is handcrafted using Sterling Silver, 18k Gold Vermeil, Rhodium, and Enamel. 925 Sterling Silver serves as the base of all our pieces, which are then plated using either 18k Gold Vermeil, Rhodium (platinum), or a glass-free Enamel. All La Daje jewelry is nickel-free and hypoallergenic. 

3. How can I contact customer care?

If you have questions, feedback, or just want some styling tips, our customer care team is here. Email us at shop@ladaje.com or via the Contact form on our Contact Page and a La Daje specialist will get back to you shortly.

4. Where is your jewelry made?

All La Daje jewelry is handcrafted in Northern Italy, in a sustainable and ethical manufacturing facility that has been certified by the Responsible Jewellery Council.

5. How do I cancel my order?

Our team works to ship out your order as quickly as possible, and therefore we are not always able to cancel it. If you would like to cancel your order, please contact us with your order number as soon as possible via our Contact Form.

6. What is your shipping policy?

La Daje ships to Canada and the United States, except for Alaska, Hawaii, and the Canadian Territories. We offer free shipping on all orders of $100 CAD and over. If your order does not qualify for free shipping, our domestic and priority shipping fees are listed below:

  • Standard Domestic: $25 or FREE for purchases over $100
  • Priority Domestic: $50
  • Standard International: $50
  • Priority International: $75

7. How can I track my order?

As soon as your order is packed, a tracking number will be sent to your email. Click on the tracking number to check the status of your order (please note that the tracking number only becomes available once the courier has picked up and scanned your package, which can take a few days).

8. What is your return policy?

La Daje orders are eligible for a refund if returned within 14 days of the order’s ship date. Pieces must be in original condition, within original packaging, (box and pouch) and show no signs of wear or damage. All returns must be authorized and we retain the right to deny a return should the items returned not meet the guidelines outlined in this notice. Return shipping costs are the responsibility of the customer. We ask that you return your order in the original packaging it came in. Once your authorized return has been received by our customer care team, they will process it and issue a refund to the original form of payment. Refunds can take up to 14 days from the date the package is received at our warehouse. 

Please note that we currently do not offer exchanges on any orders. 

To request a refund, please get in touch with your order number and the reason for your return using the Contact form on our website.

9. When will I receive my refund?

From the date your return package is delivered to our warehouse, it takes up to 14 days for your return to be processed and your refund to appear on the original form of payment.

10. How do I know the chain length?

The length and sizes of all La Daje jewelry are clearly stated beneath the description on each item page.

11. What payment methods do you accept?

La Daje is happy to accept the following forms of payment:

  • Credit Cards: Visa, Mastercard, American Express, and prepaid credit cards.
  • Visa Debit Cards
  • PayPal

Please note that once an order has been placed, we are unable to change the method of payment.

12. How do I take care of my jewelry?

La Daje jewelry, like all jewelry, requires proper care and cleaning. For details on how to clean your La Daje pieces, please see our Jewelry Care Guide.

13. Can I make changes or adjustments to my order?

Once an order is placed, there is no way to make adjustments, such as adding or removing an item. However, if you wish to change the mailing address of your order, please reach out to us as quickly as possible (ideally within one hour of placing your order), and the La Daje customer care team will do everything they can to update the address.

14. What is your privacy policy?

Please see La Daje’s Privacy Policy.

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